Privacy Policy

Effective Date: 24-07-2025
Legal Entity: Suddham Soaps Private Limited
Registered Address: 324 Royal Park, West Bengal, India - 700121
Contact Email: contact@suddham.com
Phone: +91-84790-70322

1. Our Commitment to Your Privacy

Suddham Soaps Private Limited (“Suddham”, “we”, “our”, or “us”) values your privacy. We collect only what we need, protect what we collect, and never sell or rent your personal data. Period.

2. What Information We Collect

We collect the following data directly from you when you visit our website, place an order, subscribe to our newsletter, or interact with us:

Identity Data: Name, phone number, email address, billing and shipping addresses.
Transaction Data: Order history, payment details (excluding card numbers – processed via secure payment gateways).
Technical Data: IP address, device type, browser, time zone, cookies, and website interaction data.
Marketing Preferences: Whether you opted in for marketing emails or discount offers.

We do not knowingly collect data from children under the age of 18.

3. How We Use Your Data

We use your personal data to:

Process and deliver your orders
Provide customer support and order updates
Send marketing emails only if you’ve opted in
Improve our products, services, and website experience
Comply with legal obligations

We do not use your data for profiling or automated decision-making that affects your rights.

4. Legal Basis for Data Processing

We process your personal data only when:

It is necessary for the performance of a contract (i.e., fulfilling your order)
You have given explicit consent (e.g., newsletter sign-up)
It is required for compliance with legal obligations
We have a legitimate interest that does not override your fundamental rights

5. Data Sharing & Disclosure

We never sell your data.

We may share your information with:

Trusted service providers (e.g., Razorpay, ShipRocket, Shopify) for payment and logistics
Legal authorities if required under Indian or international law
Marketing platforms (e.g., Meta, Google), only if you have opted into marketing communications
Internal staff and contractors bound by strict confidentiality agreements

All third-party services are vetted and required to comply with relevant data protection laws.

6. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences
Analyze site usage and performance
Serve relevant offers and content

You can control cookies via your browser settings. Blocking essential cookies may affect your shopping experience.

7. Data Storage and Retention

Your data is securely stored on servers located in India and/or Shopify’s international infrastructure.
We retain your data as long as necessary for legal, operational, or marketing purposes.
If you request deletion of your data, we will comply unless required by law to retain it.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw consent at any time
Object to processing for direct marketing
Lodge a complaint with a data protection authority (if applicable)

To exercise your rights, contact us at: privacy@suddham.com or use the Contact Us form.

9. International Users

If you're accessing our site from outside India, your data may be processed and stored in India or in jurisdictions where our service providers operate. By using our services, you consent to such transfers, understanding that the data protection laws may differ from your home jurisdiction.

10. Data Security

We use industry-standard security practices including:

SSL encryption
Limited internal access
Regular security audits
Third-party platform security (Shopify, Razorpay)

However, no digital transmission is 100% secure. Use at your own discretion.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any material changes will be notified via email (if you’ve opted in) or prominently posted on our website.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, reach out to:

Suddham Soaps Private Limited
324 Royal Park, West Bengal – 700121
📞 +91-84790-70322
📧 privacy@suddham.com / contact@suddham.com